Return Policy

Please check your order for correctness upon arrival for correct items ordered and quantity ordered and report any discrepancies as soon as possible.

• All items must be returned in Manufacturers original box with all instructions, hardware accessories, etc. Item(s) MUST be in resalable condition and unused. Please DO NOT write the return authorization number or addresses on manufacturers box. This makes the item non resalable and credit will not be issued.
• Returns are broken down into two categories. Company Error and Customer Error.

Warranty

Modifying firmware on any item sold by Sattronics will void the warranty. We strongly recommend our customers not to play with original firmware.
Some of the products such as dreamboxes only carry 90 day limited warranty. If  you are unsure about warranty policies. Please contact us prior to the purchase.

Company Error

1. Returns will not be accepted after 7 Days.
2. Orders returned within 7 days will be credited 100% of the invoiced amount. (If the item is in complete resalable condition)
3. You must return goods via a courier or australia post (Must be trackable). You MUST wait for our return instruction before sending the goods back. 
4. The customer is responsible for acceptable repackaging of all returns.

Customer Error/Cancellation

1. Customer will be responsible for the original shipping costs, plus the costs to return the goods to Sattronics.
2. Returns will not be accepted after 7 Days.
3. Customer will be responsible for all return shipping fees and costs.
4. Orders returned within 7 days will be credited the invoice amount LESS the original shipping costs and associated fees, less 20% re-stocking fee.
5. Customer is responsible for acceptable repackaging of all returns.